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Terms and Conditions

Terms & Conditions

Please read these terms and conditions carefully before using this Craft-Bamboo Racing Store Online Shop website ( "this site", "our site" ).

This website is operated by Craft-Bamboo Racing. Any references to "us" or Craft-Bamboo are references to Craft-Bamboo Racing.

By using this site, you have accepted the terms and conditions of use. If you do not agree to these terms and conditions, please do not use this site. Craft-Bamboo reserves the right to modify or amend these terms and conditions from time to time without notice.

If you are under 18 years of age, do not use this site unless you have legal parental or guardian consent to accept these terms and conditions and are fully able to abide by them.


Registration and Security

You may need to register an account to access some of the services or features. Register an account represents you agree to provide true, accurate, current and complete information in all respects.

Using this site represents you agree to accept responsibility for all activities conducted through your account. You are solely responsible for any and all uses of your account, and you must keep your account and password secure. If you feel or suspect any misappropriated or unauthorized use of your account, you must notify Craft-Bamboo immediately. Although Craft-Bamboo will not be liable for any unauthorized use of your account, you may be liable for the losses of Craft-Bamboo or others due to such unauthorized use.

Your confidential use of this site cannot be guaranteed by Craft-Bamboo. Craft-Bamboo shall not be responsible for any harm that you or any person may suffer as the result of a breach of confidentiality with respect to information you transmitted to the site.


Prohibitions and Failure to Comply

We may take actions against your account for activities including, but not limited to, the following:

  • Using any technique that attempts to hide the use of multiple accounts, or disrupt any of our services in any way
  • Initiate any messages that, harm, threaten, abuse, harass, defame, or are vulgar, obscene, profane, hateful, or illegal
  • Initiate any material that is racially or ethnically objectionable
  • Promote or send any spam
  • Impersonate others or provide any kind of false information

Craft-Bamboo has the sole and absolute discretion to terminate or suspend your account without giving reasons thereof. Circumstances which may lead to termination of account include but are not limited to suspected illegal or dishonest activities and breach of these terms and conditions etc.


Warranty Disclaimer and Limitation of Liability

All content on this Website are provided solely for recreational and promotional purposes. Your use and browsing of this site is at your own risk. The content could include technical inaccuracies or other errors. All contents on this site are provided to you "as is" without warranty of any kind, either express or implied, including but not limited to, implied warranties of merchant-ability, non-infringement, and fitness for a particular purpose. Craft-Bamboo does not warrant that use of this site will be uninterrupted or error-free, that defects will be corrected, or that our site or the server that makes it available are free of viruses or other harmful components. You are responsible for taking all necessary precautions to ensure that any content you may obtain from the website is free of viruses or other harmful code. Craft-Bamboo does not warrant or make any representations regarding the correctness, accuracy, or reliability of any content available through this site. You are responsible for verifying any information before relying on it.

Craft-Bamboo reserves the right to withdraw or modify any related service without notice. If this site cannot be used for any reason at any time or for any period, we are not responsible.


Outside Links

This site may contain other off-site websites or resources. Craft-Bamboo cannot control those websites and resources, so we will not be responsible for any charges after the use of such websites and resources related to the loss or damage. Craft-Bamboo is not responsible for the privacy practices or the content of any off-site pages or any other sites linked to this site, whether or not they are affiliated with Craft-Bamboo. Such linked sites are for your convenience only and you access them at your own risk. Craft-Bamboo makes no representations or warranties as to the accuracy or functioning of any such link.


Terms and Conditions of Craft-Bamboo Racing Store 

These terms and conditions shall apply when you purchase our products through our website. Before placing any order, please read these terms and conditions. Please note that purchasing any products through this website shall mean that you have read, understood and agreed to these terms and conditions as well as our privacy policy and terms of use of website. Any product purchased from this website shall be bound by all these terms and conditions. In the event of discrepancy or inconsistency between these terms and conditions and the privacy policy and/or the terms of use of website, the provisions of these terms and conditions shall prevail.


Basis of the Contract

You wish to purchase products from us through this website. Such transaction shall always be bound by these terms and conditions. These terms and conditions shall be considered as an important part of forming the contract between you and us for the products purchase. It prevails any other terms and conditions in the order issued by you. For the avoidance of doubt, these terms and conditions are not applicable to any sale and purchase of products affected at any other of our authorized sales channels.

 By placing an order with us, you hereby warrant and represent that:

  • You have attained the age of 18 and have the capacity and ability to enter into legally binding contracts;
  • The name and personal data you have used when placing an Order with us is the same as on your identity card / passport and credit card;
  • You understand that we shall only sell and deliver the Products to end user customers;
  • You will not resell or supply the products, and will not resell or supply the Products to any person who you know or have reason to believe may resell or supply.


Stock Supply

All orders are subject to stock availability and confirmation of the order price. Products in your shopping basket are not reserved and may be purchased by other customers.


Product Description

Craft-Bamboo Racing Store online shop will endeavor to ensure that the content and product descriptions on this site to be accurate and complete as possible. However, Craft-Bamboo does not warrant that the content and product descriptions are accurate, complete, current or error-free.



All prices shown on this website are in Hong Kong Dollars (HKD). Prices displayed on the site at the time of your order are accepted and will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appeared on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors.

Prices listed on this site only represent the product’s published price. Craft-Bamboo reserves our right to adjust the price without further notification. If you doubt the published content in this site, Craft-Bamboo is not responsible for interpretation and does not assume the relevant responsibilities. Prices listed on this site are only applicable to online shopping on this site.

If your credit/debit card or bank account is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.



Payment shall be made by using PayPal. By placing an order using the above payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. You agree to pay for every order made under your login account or credit card and agree to indemnify us for any claims, losses and damages whatsoever arising from the actions of any person placing any order for the products using your login account or credit card. You shall be responsible for notifying your bank of and be liable for any changes to your record, or loss, theft or unauthorized use of your credit card.

Upon our receipt of full payment (including selling price and any other additional charges) of the products, we will arrange delivery. If your card issuer or bank refuses to authorize payment to Craft-Bamboo, we will not be liable for any delay or non-delivery. 

Returns Policy

If the items and their original boxes are in the same conditions as shipped to the customer, the customer has the right to withdraw the purchase within 10 days from the receipt of the parcel.

Return shipping price is at the customer’s charge. Once we get the parcel and verified the state of the product, Craft-Bamboo engages itself to refund the value of items or to replace them (transaction or shipping price not included).

We don’t accept return cash on delivery.


BY E-MAIL: merchandise@craftbamboo.com
BY PHONE: +852 37096702


Privacy Policy

The execution of orders is done by electronic data processing. By accepting this document, the customer also accepts that personal data is processed by the supplier and needs to be correct to ship, bill, and contact customers regarding an order. The customer also accepts that supplier gives personal data to business partners needed to fulfill the order (f. e. dispatch and payment).

Personal data

We gather only the information necessary to correctly ship, bill, and if need be, contact you regarding an order.

Disclosure of Personal Data to third Parties

We will disclose data only to our dispatch- and payment partners and only on a need to know basis for them to execute customer orders. Besides that we will neither sell, rent, lease, trade, nor otherwise disclose any of your information to anyone for any reason.


Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide all features of our website. Most browsers can be set to prevent them from accepting cookies. However, if you disable the Cookie feature, you will not be able to make use of all features of our website.

Changing Personal data

You can change your personal data anytime by logging into your account. For safety reasons, you can not delete your account by yourself. If you want to get your account deleted or if you have any questions about privacy you can contact us anytime. Please use the contact form on our website.

Placing Order, Delivery & Collections

Placing Order

In purchase of products, you will need to click on the “Checkout” button and fill in the delivery information. After you ensure the information is accurate, you need to press the “Payment” button. If you click on that “Payment” button, it indicates that you confirm the accuracy of your Order. This will be your offer to purchase the Products as indicated in your Order. Once you have clicked that button, you shall, to the fullest extent permitted by the applicable law, neither cancel nor vary the Order whatsoever. We shall have sole and absolute discretion to accept or decline your Order without giving any reason.

We will confirm our receipt of order after receiving your order. Notwithstanding our confirmation of receiving your order and your provision of valid credit card, we can still refuse to accept the order. If your order is successfully accepted, you will receive the order delivery confirmation issued by us in respect of related products. The legally binding contract between Craft-Bamboo and you will be end at the same time.

We make no guarantee that any products shown in the website will be available for sale at any time. If we cannot satisfy any order for any reason, we reserve the right to cancel the order and shall not be liable to any person. We can not cancel or change the delivery or pick-up in store process. If any product specified in your order is not available, we will inform you. We will not be liable for any out of stock products.

Product Delivery and Collections

You shall indicate on the methods of delivery in your order. If you select pick-up in SF Express Store, Service Center or Circle K, the order confirmation issued by us will inform you of the delivery date and code. If you select local delivery service, the products will be delivered either by Hong Kong Post and S.F. Express.

Your order will usually be sent within 5 working days after placing the order ( Special or remote areas may require a longer delivery time ). If we need to revise the delivery date, we will inform you of the revised date as soon as possible. But the delivery date of the products is only our best estimate. Under no circumstances shall we be liable to you for any advance or delay in respect of the Delivery Date (whether or not the same has been notified to you ).

 If your order hasn't arrived, please notify Craft-Bamboo.

Warranty and Liability

Any conditions or warranties, whether expressed or implied by statute, common law, trade custom, or otherwise, including warranties of merchantability or of fitness for a particular purpose, and any additional liability, compensation or indemnification, other than those are expressly provided for in these terms and conditions, are, insofar as permitted by law, hereby expressly rejected.

If you use any personal password to gain access to this site, we shall not be liable for any offline password management. You shall ensure that your password is kept strictly confidential to prevent unauthorized use. We shall not be liable for any loss or damages whatsoever if any third party gains unauthorized access to this Website by using your password.

We give no warranty as to the accuracy of the information contained on this site. We shall not be liable for any liability arising from any inaccuracy or inconsistency of the information, willful damages, negligence, operation under abnormal conditions, any use that does not abide by our written or verbal guidelines, any incorrect use or damages caused by repair or modification made without getting our prior written approval. The digital images displayed on this Website are for reference only. Any typographical error, clerical or other error or omission on this site, any sales literature, quotation, price list, acceptance of offer, invoice, statement made during customer service or other document or information issued by us shall be subject to correction at any time without any liability on our part.

You shall be responsible for ensuring the completeness, correctness and accuracy of all information provided in connection with your order, including without limitation, the delivery address, recipient information and payment details. We shall not be liable for any failure or delay or otherwise in discharging our obligations and/or performing our duties under these terms and conditions if such default is in any way due to the incomplete, incorrect and/or misleading information provided by you in respect of the order. You undertake to indemnify and hold us harmless and our relevant third parties from and against all costs, losses and damages incurred or suffered as a result of your provision of incomplete, incorrect and/or misleading information in respect of the order. 

We shall not be liable for any losses, damages, costs and expenses directly or indirectly suffered by you (including but not limited to, loss of profits, loss of savings, loss of goodwill, loss of revenue or loss of contracts incurred by you, whether anticipated or actual, or any special indirect or consequential damages of any nature whatsoever) or any action, claims and proceedings taken against you by any third parties in connection with, incidental to and consequential upon the performance of us in relation to these terms and conditions. Notwithstanding anything to the contrary, to the extent permitted by law, our total aggregate liability in contract, tort, equity or otherwise for any direct loss or damage arising out of or in connection with these terms and conditions shall be limited to the total amount paid by you in respect of the products arising with problems.


Force Majeure

If the performance by us under this site is prevented by reason of force majeure (which shall include fire, war, casualty, accident, act of God, natural disaster, any law, order, declaration, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever beyond the reasonable control of us), we shall not be liable from such performance to the extent of such prevention.



Unless otherwise specified in the end user license agreement of the Products, the sale or redemption of any Products shall not include any right, title or interest in any of the Intellectual Property rights found in or relating to such Products. All such copyrights and other Intellectual Property rights shall at all times remain the property of Product manufacturers. Reproduction of any Intellectual Property rights in the Product in any manner is expressively barred. You shall be liable for all consequences caused by your breach of Copyright Ordinance.



These terms and conditions, privacy policy and terms of use of this site, together with the order and order confirmation shall constitute the entire agreement and understanding between you and us in relation to the transaction of the products and shall supersede in all aspects all previous correspondence, understandings and agreements, between you and us in respect of the same. You shall not assign or transfer any rights or obligations under these terms and conditions or the contract to any third party without our prior written consent thereto. 

No failure or delay by us in exercising any right, power or remedy under these terms and conditions or the contract shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise thereof or the exercise of any other right, power or remedy. Without limiting the foregoing, no waiver by us of any of your breach of any provision of these terms and conditions or the contract shall be deemed to be a waiver of any subsequent breach of that or any other provision of the same.

The provisions contained in each clause of these terms and conditions shall be enforceable independently of each of the others and its validity shall not be affected if any of the others is invalid. In the event any provision of these terms and conditions is determined to be illegal, invalid, or unenforceable, the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected and, in lieu of such illegal, invalid, or unenforceable provision, there shall be added as part of these terms and conditions one or more provisions as similar in terms as may be legal, valid and enforceable under the applicable law. 

These terms and conditions shall be governed and interpreted by the laws of the Hong Kong Special Administrative Region. You hereby irrevocably submit to the jurisdiction of the Hong Kong Courts in connection with any disputes arising from or in connection with these terms and conditions.

In case of any discrepancies occurring between the Chinese and the English versions of these terms and conditions, the Chinese version shall prevail.



Please contact Craft-Bamboo customer service for any order related complaints or comments.

In the event that there is any inconsistency between the English and Chinese versions of this PPS, the Chinese version shall prevail. 

This PPS was last updated on 29 March 2016.